The Red Swingline Stapler, a blog by Craig Hamar, founder and CTO of Helix Innovative Inc., talks about technology, the Internet and the latest goings on around Helix Innovative. » 2008 » November

Archive for November, 2008

Customer Service: Give the People What They Want

Tuesday, November 18th, 2008

Ok I couldn’t resist starting this blog with the title of Kinks Album..”Give the People What they Want.”

So you came this far. Perhaps you would like to come a little further? First off let me tell you one of my personal agitations life. Bad customer service. Many companies think that the idea of customer service is sticking you, the customer, into a system that was designed with the best intentions but ultimately leaves you with a sense of, “why did I come here at all.” I myself even in my daily life always notice how I am being treated as a customer. Even the largest companies in the world are only as good as the service they provide. Everyone of us has had nightmare stories of long waits, catch twenty two bureaucratic loops and employees living with the idea of “just get this person off the phone with his blah blah blah and I can go home.”

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Nachos Be Not Proud

Thursday, November 13th, 2008

Nachos

Before we get really rolling here in blog land I wanted to take a moment to share about something I have been doing in terms of health. Yes the concept of healthy eating and technology don’t often go hand in hand. Our business simply is not often conducive to health, with pizza, chips, cookies, and all sorts of other goodies calling like sirens from the shores of all night coding sessions, bug fixing, server deployments and all the other wonderful things that go along with this chosen profession. Not surprisingly I turned into a chunky monkey because of this.

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A Name For My Pain

Tuesday, November 11th, 2008

So here is my first official Helix Innovative Blog and being the tech geek I am, you think I would want to expound on something like how to handle interplanetary internet when we colonize Mars or something like that, but unfortunately another more pressing matter took most of my time before I could even get to the aforementioned galactic communications issues, so I decided I might as well just write about that first. Don’t worry I will geek out in the future, I promise. Cross my heart and hope to die. So, first off, this all started when recently I had to broach the subject of selecting a name to use for my blog that I will be writing for the company I founded called Helix Innovative Inc. I know what you are thinking; you already have a name, just use that one.

“Kirk doesn’t test the engines — he just fires them up.” Well, like all fifteen year olds trapped in an adult’s body my immediate list of choice monikers to enhance and alter my parentally assigned birth name were highly predictable. Gems such as “Lord Vader,” “D347|-|/\/\4573R”and “Professor X” along with a plethora of so many others swirled around in a giant cacophony which included every movie, book, video game or comic book I believed relevant to this dilemma. Lists aplenty were made. Still I had this nagging feeling that something wasn’t quite right, but what was it? Too many choices? I was obviously going to need some help so I piled into my car and went over to see a friend who had the skill set to tackle this difficult task.
I mean with her encyclopedic knowledge of sci-fi, comics books etc how could I go wrong? Feeling the agonizing nom de plume journey might actually be nearing its end, I pulled up to her house and headed on in. My high expectations of pouring over lists to select a final gem of a name were quickly dashed when my initial choices were greeted with a blank stare. Then as only a real friend can do, she gave the verdict to my name quandary clean and cold and I took my medicine like a man. Crying and whining.Here is what she said:

L: “Listen, you need to be more professional now so you can’t go calling yourself “DeathmasterKillz2001” or
whatever crazy name you have floating around in your head.

Me: “You know, that is just so not fair, I mean so many people get to have cool names on their forums so why do I have to get hosed?”

L: “Let’s put it this way, do you want to be a technology company CEO or do you want to play Dungeons and
Dragons in your parent’s basement every night at age 45?”

Me: “Hey don’t knock the basement, I had a lot of good times in that basement, did you know I used to have
a life size replica of Capt Kirk’s chair that my stepfather and I made? Used to pretend I was James T”

L: “Put your tricorder away Mr. Spock and think long and hard for a minute about this, you already know I am right.”

Me: (exhales) “All right, fine I will be…….oh, let me think…how about my real name ‘Craig Hamar.’ Way
to suck the fun out of it. I have been co-opted, sold out. Geez I feel like kicking my own @#$ now.”

L: “Calm down, you made the right decision and see you can be reasonable, now let’s go dress up as Jedi and duel with light sabers.”

Me: “Thought you said I was supposed to start acting more
professional.”

L: “Baby steps, but you will get there.”


“Your father wanted you to have this when you were old enough.”